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Privacy Policy

Last Updated: [06/05/2026]

Introduction

Welcome to ShifaCare.

At ShifaCare, we are committed to protecting your privacy and safeguarding the confidentiality, integrity, and security of your personal and health information. This Privacy Policy outlines how we collect, use, store, process, disclose, and protect your information when you access or use our website, mobile applications, telemedicine services, and related healthcare solutions (collectively referred to as the "Platform").

We recognize the importance of maintaining trust and transparency in healthcare. Our privacy practices are designed to comply with applicable data protection, healthcare, and privacy regulations while ensuring a secure and reliable experience for all users.

By accessing or using the ShifaCare Platform, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

 

 

1. Information We Collect

To provide healthcare services effectively and securely, we may collect the following categories of information:

Personal Information

Information that identifies or relates to you, including:

  • Full Name

  • Email Address

  • Mobile Number

  • Date of Birth

  • Gender

  • Residential Address

  • Nationality

  • Profile Information

  • Emergency Contact Information

Health and Medical Information

Information necessary for healthcare consultations and medical services, including:

  • Medical History

  • Current Health Conditions

  • Symptoms and Diagnoses

  • Consultation Records

  • Prescriptions

  • Laboratory and Diagnostic Reports

  • Medical Documents and Images

  • Treatment Plans

  • Healthcare Provider Notes

Payment Information

For paid services, we may collect:

  • Transaction Information

  • Billing Details

  • Subscription Information

  • Payment Status and History

All payment transactions are processed through secure and certified third-party payment providers. ShifaCare does not store complete payment card details on its systems.

Technical and Usage Information

When you interact with our Platform, we may automatically collect:

  • Device Information

  • Browser Type and Version

  • Operating System

  • IP Address

  • Location Data (where permitted)

  • Log Files

  • Session Activity

  • Platform Usage Analytics

  • Error Reports and Performance Metrics

 

 

2. How We Use Your Information

We use your information for legitimate healthcare and business purposes, including:

  • Providing telemedicine consultations and healthcare services

  • Managing appointments and healthcare schedules

  • Maintaining secure electronic health records

  • Facilitating communication between patients and healthcare professionals

  • Processing payments and subscriptions

  • Sending appointment confirmations, reminders, and service notifications

  • Improving platform functionality, performance, and user experience

  • Personalizing healthcare services and recommendations

  • Preventing fraud, misuse, and unauthorized access

  • Conducting security monitoring and risk assessments

  • Complying with applicable legal, regulatory, and healthcare obligations

 

 

3. Information Sharing and Disclosure

ShifaCare respects your privacy and does not sell, rent, or trade your personal information.

Information may be shared only when necessary and in accordance with applicable laws.

Healthcare Providers

Your information may be shared with licensed doctors, specialists, healthcare professionals, and authorized medical personnel involved in your treatment and care.

Authorized Service Providers

We may engage trusted third-party providers to support our operations, including:

  • Payment Processing Services

  • Cloud Hosting Providers

  • Data Storage Services

  • Technical Support Services

  • Analytics and Performance Monitoring Services

These providers are contractually required to maintain confidentiality and implement appropriate security measures.

Legal and Regulatory Authorities

We may disclose information when required to:

  • Comply with applicable laws and regulations

  • Respond to lawful requests from governmental authorities

  • Protect the rights, safety, and security of patients, healthcare providers, and the Platform

  • Investigate suspected fraud, misuse, or security incidents

 

 

4. Data Security

Protecting patient information is one of our highest priorities.

ShifaCare implements industry-standard administrative, technical, and physical safeguards, including:

  • SSL/TLS Encrypted Communications

  • Secure Cloud Infrastructure

  • Data Encryption at Rest and in Transit

  • Multi-Layer Security Controls

  • Role-Based Access Management

  • Continuous Security Monitoring

  • Vulnerability Assessments and Security Audits

  • Secure Backup and Recovery Procedures

While we maintain robust security measures, no system can guarantee absolute security. Users are encouraged to maintain strong passwords and protect their account credentials.

 

 

5. Your Privacy Rights

Depending on applicable laws and regulations, you may have the right to:

  • Access your personal information

  • Correct inaccurate or incomplete information

  • Request deletion of your account and personal information, subject to legal retention requirements

  • Withdraw consent where applicable

  • Restrict or object to certain processing activities

  • Request a copy of your personal data

  • Lodge complaints regarding privacy concerns

Requests may be submitted through our support channels and will be reviewed in accordance with applicable regulations.

 

 

6. Data Retention

ShifaCare retains personal and medical information only for as long as necessary to:

  • Deliver healthcare services

  • Maintain medical records

  • Comply with legal, regulatory, and healthcare obligations

  • Resolve disputes and enforce contractual agreements

  • Support operational and security requirements

Medical records may be retained for periods required by applicable healthcare regulations and professional standards.

 

 

7. Cookies and Analytics

ShifaCare uses cookies and similar technologies to:

  • Enhance platform functionality

  • Improve user experience

  • Remember user preferences

  • Analyze platform performance

  • Monitor service reliability and security

Users may modify cookie preferences through their browser settings. Certain features of the Platform may be affected if cookies are disabled.

 

 

8. Children's Privacy

ShifaCare is committed to protecting children's privacy.

Healthcare services involving minors may only be accessed and managed by parents, legal guardians, or authorized representatives in accordance with applicable laws and healthcare regulations.

We do not knowingly collect information from minors without appropriate authorization.

 

 

9. International Data Transfers

Where applicable, your information may be processed, stored, or transferred across jurisdictions to support the operation of our healthcare services.

In such cases, ShifaCare implements appropriate safeguards to ensure that personal information remains protected in accordance with applicable privacy laws and industry standards.

 

 

10. Changes to This Privacy Policy

ShifaCare reserves the right to update or modify this Privacy Policy at any time.

Any changes will be published on this page together with the updated effective date. Continued use of the Platform after changes become effective constitutes acceptance of the revised Privacy Policy.

We encourage users to review this policy periodically.

 

 

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

ShifaCare Support Team

Email: support@shifacare.health

Website: www.shifacare.health

ShifaCare is committed to maintaining the highest standards of privacy, security, and patient trust while delivering accessible and innovative healthcare services.